At Zorvoa, we take pride in the quality and craftsmanship of our leathercraft tools. We carefully inspect every order before shipment to ensure your products arrive in good condition and meet our quality standards.
If you are not satisfied with your purchase, please review the policy below.
Returns
We accept eligible returns within [7 days] of delivery.
To be eligible for a return, the item must:
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Be unused and in its original condition
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Be in the original packaging, where applicable
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Include all original accessories and components
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Not show signs of use, damage, modification, or wear caused by the customer
Some products may not be eligible for return due to their nature or customization.
Non-Returnable Items
The following items are generally not eligible for return:
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Custom or personalized products
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Products made according to the customer's specifications
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Used or damaged tools
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Products that have been modified, sharpened, altered, or otherwise changed after delivery
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Items that are returned without prior approval
If you are unsure whether your order is eligible for a return, please contact us before sending the item back.
Damaged or Defective Products
We carefully inspect and package every order before shipment.
If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible after delivery.
Please provide:
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Your order number
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A description of the issue
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Clear photos of the product
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Photos of the packaging and shipping label, if applicable
After reviewing the information, we will determine the appropriate solution, which may include a replacement, repair, or refund.
Returns for Incorrect or Missing Items
If you receive an incorrect item or your order is missing an item, please contact us as soon as possible.
Please provide your order number and photos of the items received so that we can investigate the issue and arrange an appropriate solution.
Return Shipping
For returns due to a change of mind, incorrect selection, or other reasons not caused by Zorvoa, the customer is responsible for the return shipping costs.
For products that arrive damaged, defective, or incorrect due to an error on our part, Zorvoa will review the situation and determine the appropriate return or shipping arrangement.
Please do not send any product back without contacting us first.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, the refund will be issued to the original payment method.
Please allow additional time for your payment provider or bank to process the refund.
Shipping charges are generally non-refundable unless the return is due to an error or issue caused by Zorvoa.
Custom Orders
Due to the personalized nature of custom products, custom or personalized items are generally not eligible for return or refund unless they arrive damaged, defective, or do not match the confirmed specifications.
Please carefully review all customization details before confirming your order.
Once customization or production has begun, changes or cancellations may not be possible.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Standard orders may be cancelled before shipment.
For custom orders, cancellation may not be possible once customization or production has begun.
Once an order has been shipped, it can no longer be cancelled.
Refund Exceptions
We reserve the right to refuse a return or refund if the returned product does not meet the conditions described in this policy.
This policy does not affect any consumer rights that cannot be excluded under applicable laws and regulations.
How to Request a Return or Refund
To request a return, replacement, or refund, please contact our support team with:
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Your order number
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The reason for your request
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Photos or other relevant information, if applicable
Our team will review your request and provide further instructions.
Please wait for return authorization before sending any product back to us.
Questions About Returns or Refunds?
If you have any questions about our return or refund policy, please contact us.
We are committed to making your experience with Zorvoa as smooth and straightforward as possible.
Craft with precision. Create with purpose.
Give Every Piece of Leather a Story.