Terms of service

Welcome to Zorvoa. These Terms of Service govern your access to and use of the Zorvoa website and your purchase of products through our website.

By accessing our website or placing an order, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping & Orders policy, and other applicable policies published on our website.

If you do not agree with these terms, please do not use our website or place an order.

1. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms of Service.

You agree not to:

  • Use the website for any unlawful, fraudulent, or unauthorized purpose

  • Attempt to gain unauthorized access to our website, systems, or services

  • Interfere with the operation, security, or functionality of the website

  • Copy, reproduce, distribute, or commercially exploit our website content without permission

  • Use automated systems or other methods to access or collect website content without our authorization

We reserve the right to restrict or terminate access to our website if these terms are violated.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, and other information on our website are accurate and up to date.

However, slight differences in color, appearance, finish, or texture may occur due to lighting, photography, display settings, manufacturing processes, or the natural characteristics of certain materials.

We reserve the right to correct errors, update product information, change specifications, or modify product availability at any time without prior notice.

3. Prices and Payment

All product prices displayed on our website are subject to change without prior notice.

Shipping costs are not included in the product price unless otherwise stated.

Customers may also be responsible for applicable taxes, duties, customs charges, or other fees imposed by the destination country.

Payments are processed through the payment methods and third-party payment providers available at checkout.

By placing an order, you confirm that the payment and billing information you provide is accurate and that you are authorized to use the selected payment method.

4. Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation email. This confirmation confirms that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to accept, refuse, or cancel an order for reasons including:

  • Product availability

  • Pricing or listing errors

  • Incorrect customer information

  • Suspected fraudulent or unauthorized transactions

  • Shipping restrictions

  • Other circumstances requiring cancellation

If an order is cancelled after payment has been received, any applicable refund will be processed according to our Refund Policy.

5. Custom and Personalized Orders

Some Zorvoa products may be customized or personalized according to customer specifications.

Please carefully review all customization details before confirming your order.

Due to the personalized nature of these products, custom or personalized items are not eligible for return, exchange, or refund once customization or production has begun.

Once a custom order has been confirmed and production has started, it cannot be cancelled, returned, exchanged, or refunded.

If a custom product arrives damaged, defective, or does not match the confirmed specifications, please contact us so that we can review the issue and determine an appropriate solution.

6. Shipping and Delivery

We ship orders worldwide from China using international air freight and trusted shipping providers, including DHL, FedEx, UPS, and other reliable carriers.

Shipping costs are calculated according to the order and destination and are not included in the product price unless otherwise stated.

Processing and delivery times are estimates and may be affected by customs clearance, carrier delays, weather, holidays, or other circumstances beyond our control.

Please refer to our Shipping & Orders policy for more information.

7. Returns and Refunds

Returns, exchanges, and refunds are subject to our Refund Policy.

Please review the Refund Policy before placing an order, particularly for custom or personalized products.

8. Intellectual Property

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