Shipping policy

At Zorvoa, we carefully prepare every order to ensure your leathercraft tools arrive safely and ready for your next project.

Order Processing

All orders are carefully inspected and securely packaged before shipment.

  • Orders without custom items are typically prepared for shipment within approximately 1 week.

  • Orders containing custom items generally require 2–3 weeks for preparation before shipment.

  • During product launches, promotions, or peak seasons, processing may take slightly longer.

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping

We offer shipping to destinations worldwide.

All orders are shipped from China via international air freight using trusted global shipping providers, including DHL, FedEx, UPS, and other reliable international carriers.

Shipping costs are not included in the product price and are calculated based on your delivery address, package weight, and available shipping services.

Please note that delivery times may vary depending on the destination, customs clearance, weather, carrier delays, or other circumstances beyond our control.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number, if tracking is available for your selected shipping service.

You can use the tracking number to check your shipment's progress through the carrier's tracking system.

If your tracking information has not been updated for several days, please allow some additional time for the carrier to process the shipment.

Customs & Duties

For international orders, customs duties, import taxes, or other local fees may apply depending on your country's regulations.

These charges are not included in the product or shipping price unless otherwise stated and are the responsibility of the customer.

Zorvoa cannot guarantee the amount of any customs charges or the time required for customs clearance.

Incorrect or Incomplete Address

Please make sure your shipping information is accurate and complete before placing your order.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the information before your order is shipped.

Once an order has been shipped, we may not be able to change the delivery address.

Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.

Delayed or Lost Packages

If your package is delayed, please check the tracking information first.

If the tracking information shows that your package has been delivered but you have not received it, please check with your household members, neighbors, or local carrier.

If you still cannot locate your package, please contact the shipping carrier directly or reach out to us for assistance.

We will work with you and the carrier to help resolve the issue.

Damaged Packages

We carefully inspect and package our tools before shipment.

If your order arrives damaged, please contact us as soon as possible and provide:

  • Your order number

  • Photos of the damaged packaging

  • Photos of the damaged product

This information will help us assess the situation and provide the appropriate solution.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing the order.

We can only make changes or cancel an order before it has been shipped.

For orders containing custom items, changes or cancellations may not be possible once customization or production has begun.

Once an order has been shipped, it can no longer be cancelled through our system.

Questions About Your Order?

If you have any questions about your order or shipping, please contact our support team.

We're always happy to help you get your Zorvoa tools safely into your hands.

 

Craft with precision. Create with purpose.
Give Every Piece of Leather a Story.
Zorvoa